Terms of Service

Effective Date: April 30, 2026 Last Updated: April 30, 2026

PLEASE READ THESE TERMS CAREFULLY. THEY INCLUDE A BINDING ARBITRATION PROVISION AND CLASS ACTION WAIVER (SECTION 15) THAT REQUIRE YOU TO RESOLVE DISPUTES THROUGH INDIVIDUAL ARBITRATION RATHER THAN IN COURT.

These Terms of Service ("Terms") form a binding agreement between you ("you," "User," or "Seller") and Sam Silver, an individual doing business as Lechon Labs ("Lechon Labs," "we," "us," or "our"), governing your access to and use of Orderbook.ph (the "Service").

Lechon Labs is operated as a United States sole proprietorship. References in these Terms to "Lechon Labs" or to the "Company" refer to Sam Silver in his individual capacity, doing business as Lechon Labs. The Service is offered to users in the Republic of the Philippines and other markets at our discretion.

By creating an account, installing the Service, or otherwise using Orderbook.ph, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not use the Service.

1. The Service

Orderbook.ph is a mobile application designed for home-based and small-scale food sellers. The Service provides tools to receive, parse, organize, and track customer orders received through Facebook Messenger and other channels, manage menus, generate marketing content, track payments, and view business analytics.

The Service is provided as software-as-a-service. We may update, modify, suspend, or discontinue any feature, or the Service in whole or in part, at any time, with or without notice. We do not guarantee that any feature available today will remain available in the future.

2. Eligibility

To use the Service you must:

• Be at least eighteen (18) years of age;
• Be legally capable of entering into binding contracts under the law of your jurisdiction;
• Operate a legitimate food business or food-related enterprise; and
• Provide accurate, current, and complete information during registration and keep it updated.

The Service is offered for use by businesses operating within the Republic of the Philippines and may be offered in other markets at our discretion. We make no representations that the Service is appropriate, lawful, or available for use in any particular jurisdiction. You are responsible for compliance with all laws and regulations applicable to your use of the Service.

3. Account Registration and Security

You access the Service by authenticating through Facebook Login. By doing so, you authorize us to receive certain information from your Facebook account in accordance with the permissions you grant and our Privacy Policy.

You are responsible for:

• Maintaining the confidentiality of any credentials associated with your account;
• All activities that occur under your account, whether or not authorized by you;
• Notifying us immediately at kumusta@orderbook.ph of any unauthorized use of your account or any other breach of security;
• Ensuring your Facebook Page and related accounts remain in good standing with Meta Platforms, Inc. and any other third-party platforms you connect to the Service.

We are not liable for any loss or damage arising from your failure to comply with the security obligations above. We may, but are not obligated to, take action to protect your account if we suspect unauthorized access.

4. Subscription Plans and Billing

The Service is offered on both a free tier and a paid subscription tier ("Pro").

Free Tier. The free tier allows you to record up to thirty (30) orders per calendar month. Orders received beyond this limit will not be captured by the Service until the start of the next calendar month. The free tier is offered without warranty of any kind and may be modified, limited, or discontinued at our discretion at any time.

Pro Subscription. The Pro subscription is offered at the price displayed in the Service at the time of subscription, payable in advance through Google Play, the Apple App Store, or other authorized payment processors. Pro subscribers receive unlimited order capture, access to analytics, custom menus, post generation, and other features designated as Pro-only at the time of subscription.

Renewal and Cancellation. Pro subscriptions automatically renew at the end of each billing cycle unless canceled at least 24 hours before the renewal date through the platform where you subscribed (Google Play, Apple App Store, etc.). Cancellation takes effect at the end of the then-current billing period; you will retain Pro access until that date.

No Refunds. Except where required by applicable law, all subscription fees are non-refundable. Partial-month refunds, prorated cancellations, and refunds for unused features are not provided. Refund disputes related to charges processed through Google Play or the Apple App Store are subject to the refund policies of those platforms.

Promotional Offers and Referrals. Trial periods, referral credits, and other promotional offers are subject to additional terms communicated at the time of the offer. We reserve the right to modify, suspend, or terminate promotional offers at any time. Referral credits have no cash value and may not be redeemed for cash.

Price Changes. We may change subscription prices at any time. Price changes will not affect your then-current billing cycle. We will provide reasonable advance notice of price changes through the Service or by email. If you do not agree to a price change, you may cancel before the change takes effect.

Taxes. Subscription prices may include applicable taxes (including but not limited to Philippine value-added tax under Republic Act No. 11967 once applicable thresholds are met). You are responsible for any taxes assessed on your use of the Service that are not collected through the platform processor.

5. User Conduct and Prohibited Uses

You agree to use the Service only for lawful purposes and in accordance with these Terms. You will not:

• Use the Service to violate any applicable law or regulation, including but not limited to the Food Safety Act of 2013 (Republic Act No. 10611), the Consumer Act of the Philippines (Republic Act No. 7394), the Cybercrime Prevention Act of 2012 (Republic Act No. 10175), the Data Privacy Act of 2012 (Republic Act No. 10173), or any local government licensing, sanitation, or food handling requirements;
• Sell, distribute, or facilitate the distribution of any food product that is unsafe, mislabeled, prohibited, or for which you lack required licenses or permits;
• Use the Service to send unsolicited communications (spam) or to violate Meta Platforms' Terms of Service, Messenger Platform Policies, Community Standards, or any other applicable platform rules;
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity;
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, or underlying ideas of the Service, except to the extent such restriction is prohibited by applicable law;
• Use the Service to develop a competing product or service;
• Interfere with or disrupt the integrity or performance of the Service, including by introducing malicious code, attempting unauthorized access, or imposing unreasonable load on our infrastructure or any third-party infrastructure we depend on;
• Scrape, harvest, or collect data from the Service through automated means;
• Use the Service to process orders for goods or services other than food and food-related items intended for human consumption;
• Use the Service in any manner that could damage, disable, overburden, or impair our servers or networks, or those of any third party we depend on;
• Use the Service for any fraudulent, deceptive, or illegal purpose, including but not limited to money laundering, tax evasion, or circumvention of platform fees.

We reserve the right to investigate and take appropriate action against anyone who, in our sole discretion, violates this section, including without limitation removing offending content from the Service, suspending or terminating the account of such users, withholding payment, and reporting violations to law enforcement authorities or platform operators.

6. Your Content and Customer Data

The Service processes two distinct categories of information: information you provide about your business ("Seller Content") and information about your customers received through Messenger or other channels ("Customer Data").

Seller Content. You retain all ownership rights to your menu information, business profile, photos, marketing content, and other materials you upload to the Service. You grant us a non-exclusive, worldwide, royalty-free, sublicensable license to host, store, reproduce, modify, adapt, display, and process your Seller Content solely for the purpose of operating, providing, improving, and promoting the Service. This license terminates when you delete your Seller Content or close your account, except to the extent the content has been incorporated into aggregated, anonymized data sets, backups, or where retention is required by law.

Customer Data. You acknowledge that customer messages, names, contact information, order details, and related information ("Customer Data") may include personal information of third parties. You represent and warrant that you have obtained all necessary consents, authorizations, notices, and legal bases under applicable law (including the Data Privacy Act of 2012) to collect Customer Data, share it with us through the Service, and process it through the Service. With respect to Customer Data, you are the personal information controller as defined under the Data Privacy Act of 2012, and we act as your personal information processor. The terms governing this relationship are set forth in our Privacy Policy, which you also accept by using the Service.

You are solely responsible for:

• The accuracy, legality, and quality of all Seller Content and Customer Data;
• Obtaining and maintaining all consents and notices required from your customers;
• Responding to data subject requests from your customers (including access, correction, erasure, and objection requests);
• Complying with all applicable laws governing the food industry, business operations, and personal data processing;
• Any disputes between you and your customers, including disputes regarding orders, payments, deliveries, food quality, or food safety.

We are not a party to any transaction between you and your customers. We do not warrant the conduct of either party in any such transaction.

7. Third-Party Services and Integrations

The Service integrates with Meta Platforms (Facebook and Messenger), Google Cloud Platform, Anthropic, Google AI Studio, Supabase, payment processors (including but not limited to GCash and platform-managed processors via Google Play and the Apple App Store), and other third-party services. Your use of these integrations is subject to the terms and policies of each respective third party. We are not responsible for the practices, content, availability, security, or policies of any third-party service.

You acknowledge that:

• Meta Platforms may suspend, restrict, change, or terminate access to its APIs at any time, which may affect or eliminate the Service's functionality. We are not responsible for any such changes;
• Payment processing is handled by third parties whose terms govern those transactions and any associated disputes, refunds, or chargebacks;
• We do not control whether your customers receive, read, or respond to messages sent through Messenger or any other communication channel;
• Automated parsing of customer messages is performed in part using third-party artificial intelligence services, which may be modified or discontinued by their providers;
• Service availability depends on the availability of these third parties; outages, deprecations, or changes by third parties are not our responsibility.

8. Intellectual Property

The Service, including all software, design, branding, trademarks, service marks, logos, the "Orderbook.ph" name, the "Lechon Labs" name, and all related content (excluding Seller Content and Customer Data), is owned by Sam Silver doing business as Lechon Labs and is protected by United States, Philippine, and international copyright, trademark, and other intellectual property laws.

Subject to your continued compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to use the Service in accordance with these Terms. No other rights are granted, and all rights not expressly granted are reserved. You may not use our trademarks, logos, or branding without our prior written consent.

If you provide us with any feedback, suggestions, ideas, or recommendations regarding the Service ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free, fully-paid license to use, reproduce, modify, distribute, and incorporate the Feedback into our products and services without restriction or compensation to you.

9. Service Availability and Modifications

We strive to maintain reasonable Service availability but make no guarantees regarding uptime, latency, or freedom from interruption. The Service may be unavailable from time to time due to scheduled or unscheduled maintenance, technical issues, third-party service disruptions, network failures, or events beyond our control. We will not be liable for any unavailability, loss of data, missed orders, or business interruption arising from such events.

We may modify, add, or remove features of the Service at any time without prior notice. Significant changes will be communicated through the Service or by email where reasonably practicable, but we are not obligated to provide advance notice of any change.

You are responsible for maintaining backups of any data you require for your own business operations. We do not guarantee the preservation, integrity, or recoverability of any data, including Seller Content or Customer Data, beyond what is described in our Privacy Policy.

10. Disclaimers

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR QUIET ENJOYMENT.

WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT:

• THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS;
• THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE;
• ANY INFORMATION OBTAINED THROUGH THE SERVICE WILL BE ACCURATE OR RELIABLE;
• THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL OBTAINED THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS;
• ORDER PARSING, AUTOMATED REPLIES, ALGORITHMIC FEATURES, OR ANY ARTIFICIAL INTELLIGENCE FEATURES WILL BE ACCURATE, COMPLETE, OR FREE FROM ERROR.

YOU ACKNOWLEDGE THAT THE SERVICE INCLUDES AUTOMATED ORDER PARSING USING ARTIFICIAL INTELLIGENCE AND PATTERN-MATCHING TECHNIQUES. SUCH AUTOMATED PROCESSING IS INHERENTLY IMPERFECT AND MAY MISINTERPRET, MISCATEGORIZE, MISSING, OR INCORRECTLY EXTRACT INFORMATION FROM CUSTOMER MESSAGES. AUTOMATED REPLIES MAY BE SENT TO YOUR CUSTOMERS WHICH MAY BE INCORRECT OR INAPPROPRIATE FOR THE CONTEXT. YOU ARE RESPONSIBLE FOR REVIEWING AND CONFIRMING THE ACCURACY OF ALL ORDERS AND MESSAGES BEFORE FULFILLING ORDERS, AND FOR ANY CONSEQUENCES OF AUTOMATED PROCESSING.

NOTHING IN THIS SECTION LIMITS OR EXCLUDES ANY WARRANTY OR REMEDY THAT CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL LECHON LABS, ITS OPERATOR, AGENTS, AFFILIATES, CONTRACTORS, OR SUPPLIERS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES;
• LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, USE, OR DATA;
• DAMAGES ARISING FROM ORDERS MISSED, MISPARSED, MISDIRECTED, INCORRECTLY FULFILLED, OR INCORRECTLY COMMUNICATED TO CUSTOMERS;
• DAMAGES ARISING FROM CUSTOMER DISPUTES, PAYMENT DISPUTES, DELIVERY DISPUTES, OR FOOD SAFETY INCIDENTS;
• DAMAGES ARISING FROM SERVICE OUTAGES, DATA LOSS, OR THIRD-PARTY SERVICE FAILURES;
• DAMAGES ARISING FROM ANY ACTION OR INACTION BY META PLATFORMS, GOOGLE, ANTHROPIC, OR ANY OTHER THIRD PARTY;
• DAMAGES ARISING FROM AUTOMATED MESSAGES SENT TO YOUR CUSTOMERS THROUGH THE SERVICE;

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGE, AND EVEN IF A LIMITED REMEDY SET FORTH IN THESE TERMS IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID US IN SUBSCRIPTION FEES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS (US$100.00).

NOTHING IN THIS SECTION LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR FRAUD, GROSS NEGLIGENCE, OR WILLFUL MISCONDUCT. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY FOR CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

12. Indemnification

You agree to indemnify, defend, and hold harmless Sam Silver, Lechon Labs, and their respective agents, affiliates, contractors, and suppliers (collectively, the "Indemnified Parties") from and against any and all claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable attorneys' fees and costs of investigation) arising out of or related to:

• Your use of the Service;
• Your Seller Content, Customer Data, or any content you transmit, store, or process through the Service;
• Your violation of these Terms;
• Your violation of any rights of any third party, including but not limited to your customers, your customers' rights under the Data Privacy Act of 2012 or any other privacy law, intellectual property rights, or rights of publicity or privacy;
• Your violation of any applicable law or regulation, including food safety laws, business licensing requirements, tax laws, and consumer protection laws;
• Any food safety incident, customer complaint, illness, injury, or death arising from products you sold to your customers, regardless of whether the order was processed through the Service;
• Any claim by your customer arising from your handling of their personal data, your responses to their messages, your fulfillment of their orders, or any communication sent on your behalf through the Service;
• Any claim arising from automated messages sent to your customers, regardless of the underlying cause;
• Your failure to obtain required consents, licenses, permits, registrations, or authorizations for your business operations.

We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, in which case you agree to cooperate with our defense of such matter. You agree not to settle any matter without our prior written consent.

13. Termination

You may terminate your account at any time by contacting kumusta@orderbook.ph or through any account-deletion mechanism we provide in the Service.

We may suspend or terminate your access to the Service immediately, without prior notice or liability, for any reason or no reason, including without limitation if:

• You breach these Terms;
• We are required to do so by law or regulatory authority;
• A platform operator (including Meta Platforms, Google, or Apple) requires us to suspend or terminate your access;
• We discontinue the Service in whole or in part;
• Your continued use of the Service may, in our sole discretion, expose us or any third party to legal, financial, or reputational risk.

Upon termination:

• Your right to use the Service ceases immediately;
• We may retain or delete your data in accordance with our Privacy Policy and applicable law;
• Any fees paid are non-refundable;
• All provisions of these Terms which by their nature should survive termination shall survive, including without limitation ownership provisions, warranty disclaimers, indemnity obligations, limitations of liability, and dispute resolution provisions.

14. Changes to These Terms

We may modify these Terms at any time. Material changes will be notified through the Service or by email at least fifteen (15) days before they take effect, where reasonably practicable. Your continued use of the Service after the effective date of any change constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Service before they take effect.

15. Governing Law, Arbitration, and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO PARTICIPATE IN A CLASS ACTION.

Governing Law. These Terms and any dispute arising out of or related to these Terms or the Service are governed by the laws of the State of Delaware, United States of America, without regard to its conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Informal Resolution. Before initiating arbitration or any other formal dispute resolution proceeding, the parties agree to attempt to resolve any dispute informally for at least sixty (60) days. To begin the informal resolution process, you must send a written notice describing the dispute to kumusta@orderbook.ph. We will respond within thirty (30) days. Most concerns can be resolved through this informal process.

Binding Arbitration. If a dispute is not resolved through informal resolution within sixty (60) days, the dispute shall be resolved exclusively through final and binding arbitration administered by JAMS (Judicial Arbitration and Mediation Services) under its Streamlined Arbitration Rules and Procedures then in effect. The arbitration shall be conducted in the English language. The seat of the arbitration shall be Wilmington, Delaware, United States, although either party may participate remotely. A single arbitrator shall be appointed in accordance with the JAMS Streamlined Rules. The arbitrator's award shall be final and may be entered as a judgment in any court of competent jurisdiction.

Carve-outs from Arbitration. Notwithstanding the foregoing, either party may bring an action in:

• A small claims court of competent jurisdiction for claims that fall within the jurisdiction of such court; or
• Any court of competent jurisdiction to seek injunctive or equitable relief to prevent or stop infringement, misappropriation, or violation of intellectual property rights, confidentiality obligations, or these Terms.

Class Action Waiver. YOU AND LECHON LABS AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU AND LECHON LABS WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION OR TO HAVE ANY CLAIM DECIDED ON A CLASS-WIDE BASIS. If a court or arbitrator decides that this class action waiver is invalid or unenforceable as to a particular claim, then that claim (and only that claim) must be brought in court rather than in arbitration; all other claims remain subject to arbitration.

Jury Trial Waiver. TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AND LECHON LABS WAIVE ANY RIGHT TO A TRIAL BY JURY IN ANY DISPUTE ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE.

Court Venue for Excluded Claims. Any dispute that is excluded from arbitration under this section, or that a court determines is not subject to arbitration, shall be brought exclusively in the United States District Court for the District of Delaware or, if that court lacks jurisdiction, in the state courts of New Castle County, Delaware. You and Lechon Labs consent to the personal jurisdiction of those courts.

Acknowledgment of Mandatory Local Law. Nothing in this Section 15 limits any non-waivable rights or remedies that may be available to you under the mandatory consumer-protection or data-privacy laws of your jurisdiction of residence, including (without limitation) the Data Privacy Act of 2012 (Republic Act No. 10173) and the Consumer Act of the Philippines (Republic Act No. 7394) where applicable. Regulatory enforcement by a competent authority is not subject to this arbitration provision.

16. General Provisions

Entire Agreement. These Terms, together with our Privacy Policy and any additional terms you agree to in connection with specific features, constitute the entire agreement between you and Lechon Labs regarding the Service and supersede all prior or contemporaneous agreements, understandings, and communications.

Severability. If any provision of these Terms is held invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or, if it cannot be modified, severed from these Terms; the remaining provisions shall remain in full force and effect.

No Waiver. Our failure to enforce any right or provision of these Terms is not a waiver of such right or provision. No waiver shall be effective unless made in writing and signed by us.

Assignment. You may not assign or transfer these Terms or your account, by operation of law or otherwise, without our prior written consent. Any unauthorized attempted assignment is void. We may assign or transfer these Terms freely without your consent.

Force Majeure. We are not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including without limitation acts of God, natural disasters, war, terrorism, civil unrest, pandemic, government action, regulatory action, labor disputes, internet failures, third-party service failures, or platform actions.

Notices. We may give notices to you through the Service, by email to the address associated with your account, or by other reasonable means. You may give notices to us at kumusta@orderbook.ph. Notices are effective upon delivery.

Relationship of the Parties. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and Lechon Labs. Neither party has authority to bind the other.

Language. These Terms are written in English. Any translation provided is for convenience only; in the event of any conflict between the English version and any translation, the English version controls.

Headings. Section headings are for convenience only and do not affect the interpretation of these Terms.

17. Contact

For questions about these Terms, contact:

Lechon Labs A sole proprietorship operated by Sam Silver Email: kumusta@orderbook.ph